Privacy Policy

May 13, 2026

Embedchain, Inc. ("Embedchain," "we", "us" or "our") provides a universal, self-improving memory layer for LLM applications ("Mem0.ai"). This Privacy Policy describes how Embedchain processes personal information in connection with Mem0.ai that we collect through our digital or online properties or services that link to this Privacy Policy (collectively, the "Service").

This Privacy Policy does not apply to information that we process on behalf of our business customers while providing the Mem0.ai service to them.

Your access to and use of our Service may be as a website visitor, a Free Plan user, or a Paid Plan user.

Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

• Contact data: first and last name, email address, mailing addresses, professional title, company name, and phone number.
• Profile data: username and password, interests, preferences, memories extracted or updated from interactions, and any other information added to your account profile.
• Communications data: based on our exchanges with you.
• Transactional data: information relating to orders on the Service, including order numbers and transaction history.
• Marketing data: preferences for receiving marketing communications.
• Inputs, prompts, and user-generated content data: content you upload/use as an input or prompt to generate, transmit, or make available on the Service.
• Payment data: collected and processed directly by our payment processors.
• Other data: not specifically listed here.

Third-party sources. We may combine personal information we receive from you with personal information obtained from other sources, such as:

• Public sources: government agencies, public records, social media platforms.
• Data providers: information services and data licensors.
• Service providers: that provide services on our behalf.

Automatic data collection. We may automatically log information about you and your interaction over time with the Service, such as:

• Device data: operating system type, browser type, IP address, language settings, etc.
• Online activity data: pages or screens you viewed, navigation paths between pages, and access times.

How we use your personal information

We may use your personal information for the following purposes:

• Service delivery and operations: to provide the Service and operate our business.
• Service personalization: to personalize experiences for end users.
• Service improvement and analytics: to analyze your usage of the Service and improve it.
• Marketing and advertising: for marketing and advertising purposes.
• Compliance and protection: to comply with applicable laws and protect rights, privacy, and safety.

To create aggregated, de-identified or anonymized data. We may create aggregated, de-identified or anonymized data from your personal information for our business purposes.

How we share your personal information

We may share your personal information with:

• Affiliates: corporate parent, subsidiaries.
• Service providers: third parties that provide services on our behalf.
• Payment processors: who process your payment data.
• Advertising partners: for interest-based advertising.
• Authorities and others: law enforcement, government authorities.

Your choices

Access, correct, or update your information. If you have registered for an account, you may review and update certain account information.

Delete your personal information. You may request to delete your information by contacting us.

Opt-out of communications. You may opt-out of marketing-related emails.

Other sites and services

The Service may contain links to third-party websites, applications, and online services. We do not control them and are not responsible for their actions.

Security

We employ technical, organizational, and physical safeguards designed to protect personal information.

International data transfer

Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective.

Children

The Service is not intended for use by anyone under 18 years of age.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you.

How to contact us

Email: support@mem0.ai